Customer CRM & Loyalty
Know your customers. Reward them. Keep them coming back.
A built-in CRM covering the full customer lifecycle: profile management, address book, notes, tags, groups, balance tracking, loyalty point accounts with configurable earn/redeem rules, tiered membership, referral rewards, birthday bonuses, and a support ticket system.
Included Capabilities
Every capability listed here is built directly into Oishia Commerce OS.
Under the Hood
Detailed architectural breakdown of this module.
Customer Profiles
Each customer has a full profile with contact info, multiple addresses, internal notes, custom tags, and group memberships.
Loyalty Programme
Configure earn rates (points per currency unit), redemption rates, minimum redemption thresholds, and maximum redemption percentages per transaction.
Tiers
Define named tiers (e.g., Silver, Gold, Platinum) with lifetime spend thresholds and points multipliers. Tiers are recalculated automatically when settings change.
Referral System
Each customer gets a unique referral code. Configure rewards for both the referrer and the referred customer.
Support Tickets
Customers or staff can open support tickets. Staff reply via a thread. Tickets track status and resolution.
Real-World Scenarios
How merchants use this module in production today.
Boutiques & Fashion
Reward loyal shoppers with tiered membership perks and birthday surprises that drive repeat visits.
Pharmacies
Track customer purchase history and outstanding credit balances for regular account customers.
Ready to activate Customer CRM & Loyalty?
Start free today and deploy this module into your business operating system.