Privacy Policy

Oishia Inc. ("Oishia," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our platform, APIs, or any related services (collectively, the "Services"). By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Services. This policy applies to all users of Oishia, including business owners, store managers, employees, and end customers whose data is processed through our platform.

We collect different types of information depending on how you interact with our Services: A. Information You Provide Directly • Account Information: Name, email address, phone number, company name, business address, and password when you register. • Billing Information: Payment card details, billing address, and transaction history. • Business Data: Products, inventory records, customer data, sales transactions, invoices, and other operational data you input into the platform. • Communications: Messages you send to our support team, feedback submissions, and responses to surveys. B. Information Collected Automatically • Usage Data: Pages visited, features used, session duration, clicks, and navigation patterns within the platform. • Device & Browser Data: IP address, browser type, operating system, device identifiers, and screen resolution. • Log Data: Server logs including access timestamps, error logs, and API request metadata.

We use the information we collect for the following purposes: Service Provision • To create and manage your account • To process transactions and send billing confirmations • To deliver the features and functionality you have subscribed to • To synchronise data across your devices and locations in real time Platform Improvement • To analyse usage patterns and identify feature improvements • To debug issues, fix errors, and improve system performance Communication • To send transactional emails (receipts, password resets, account alerts) • To respond to support requests and provide customer service Legal & Security • To detect and prevent fraud, abuse, and unauthorized access • To comply with applicable laws, regulations, and court orders

We take the security of your data seriously and implement industry-standard measures to protect it: • Encryption in Transit: All data transmitted between your browser/device and our servers is encrypted using TLS 1.2 or higher. • Encryption at Rest: Sensitive data stored in our databases is encrypted at rest using AES-256. • Access Controls: Access to customer data within Oishia is limited to employees who need it to perform their job functions.

If you have questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us: Data Controller: Oishia Inc. Email: [email protected] Website: https://oishia.com/contact