Custom Forms & Ticketing
Collect data, process applications, and resolve support tickets.
A powerful drag-and-drop form builder for creating public-facing forms (contact, wholesale applications, surveys) and internal support ticketing workflows with automated assignments.
Included Capabilities
Every capability listed here is built directly into Oishia Commerce OS.
Under the Hood
Detailed architectural breakdown of this module.
Dynamic Form Builder
Create forms with text, dropdowns, checkboxes, dates, and file uploads. Set min/max validations, allowed file types, and required fields.
Conditional Logic
Build dynamic experiences by showing or hiding fields based on previous answers, or redirecting users to specific URLs upon submission.
Support Ticketing
Turn form submissions (e.g., Contact Us, RMA requests) into trackable support tickets. Assign them to specific staff or teams based on rules.
Public Form Embeds
Host forms on your Oishia storefront or embed them on external websites. Control availability dates and limit total submissions.
Real-World Scenarios
How merchants use this module in production today.
B2B Wholesale Onboarding
Create a detailed "Wholesale Application" form requiring business registration uploads, automatically assigning submissions to the sales team.
Pharmacy Prescriptions
Allow customers to securely upload medical prescriptions for review before placing an order.
Ready to activate Custom Forms & Ticketing?
Start free today and deploy this module into your business operating system.